FAQ & Policies

We proudly service the Northern Suburbs of Cape Town, including areas such as Durbanville, Bellville, Brackenfell, Kraaifontein, Kuilsrivier, Parow, Goodwood, and surrounding neighbourhoods. Contact us if you're unsure whether we cover your area — we're happy to check.

Care-In-Cleaning is owned and managed by Nicolette Darlow. Nicolette personally oversees all operations and is directly available to clients for any queries or concerns. Our motto — "Cause We Care" — reflects her personal commitment to every client.

You can book online through our booking page, call us at +27 82 334 8399, or email nicolette@careincleaning.co.za. We'll confirm your preferred date and time as soon as possible.

We offer a range of extras including: professional ironing, inside oven cleaning, inside refrigerator cleaning, interior wall washing, indoor braai area cleaning, fireplace cleaning, window detailing, and inside cupboards cleaning. These can be added to any service during the booking process.

Yes! Our Office Cleaning service provides professional cleaning solutions tailored for corporate and workspace environments. We can schedule regular recurring cleans to keep your office pristine and productive.

We require 24 hours' notice for cancellations or date changes. Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee. We understand things come up, so please reach out as soon as you know — we'll always do our best to accommodate.

Yes! We are fully equipped and supply our own premium chemical products and cleaning appliances. If you have a preferred product you'd like us to use, simply provide it and we'll be happy to accommodate your preference.

Pricing depends on the type of service, the size of the property, and any add-ons requested. We provide a transparent quote before confirming your booking. We also offer affordable payment options through contracts for recurring cleaning services, making it easy to keep your home spotless without breaking the bank. Contact us for a free, no-obligation estimate.

Security is a top priority. All staff are supervised at all times during every cleaning session. We also offer polygraph testing if required, giving you complete peace of mind. Our team is vetted and trusted.

Absolutely. Every team member undergoes thorough screening and training before joining our team. We maintain high standards of professionalism, reliability, and attention to detail.

Absolutely! Your pets are always safe with us. Our team members are experienced working in homes with pets and take great care around them. We use pet-friendly cleaning products and our staff are trained to be mindful and respectful of your furry family members at all times. If your pet has any specific needs or sensitivities, just let us know in advance and we'll make sure they're comfortable throughout the cleaning.

Yes! Care-In-Cleaning offers competitive and affordable rates. We also provide flexible payment options through contracts for clients who prefer recurring cleaning services. Whether you need a weekly, bi-weekly, or monthly clean, our contract packages make premium cleaning accessible and budget-friendly. Chat to Nicolette for a personalised quote.